Privacy Policies

Last Updated: 10/05/2025

1 – Overview

House of Ezhil Inc. (“Ezhil Jewels”, “we”, “us”, or “our”) operates the website www.ezhiljewels.com and related online services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, communicate with us, or interact with our marketing and support channels.

By using our website or providing your information, you agree to the practices described below. If you do not agree, please discontinue use of the Services.

Our store is hosted by Shopify Inc., which provides the secure e-commerce infrastructure that enables us to sell and deliver products to you.

2 – Personal Information We Collect

We collect information that identifies or can reasonably be linked to you (“Personal Information”). Depending on your interaction with our Services, we may collect:

A. Contact and Identity Details

Name, billing and shipping addresses, phone number, email address, and WhatsApp number.

B. Financial and Transaction Information

Payment card details, financial account information, transaction details, payment confirmation, from of payment, refund details, and other payment details.
Purchase history, returns, exchanges, cancellations, and cart activity.
We do not store full credit-card data ourselves; payment information is encrypted and processed via Shopify’s PCI-DSS-compliant gateways.

C. Account Information

Username, password (encrypted by Shopify), preferences, settings, wish lists, and communication choices.

D. Communications and Interactions

Emails, messages through WhatsApp or social media, customer-service inquiries, and reviews or survey responses.

E. Device and Technical Information

IP address, browser type, network connection, operating system, device ID, language settings, referring URLs, and cookie data.

F. Usage and Analytics Information

How you interact with our site—pages visited, time spent, click patterns, and items viewed or added to cart—collected via Shopify Analytics, Google Analytics, and Meta Pixel.

G. Marketing and Engagement Data

Responses to campaigns, participation in contests or referral programs, and interactions with ads on Facebook, Instagram, or Google.

We do not knowingly collect sensitive categories of data (e.g., health, biometric, or government identifiers).

3 – How We Collect Information

Directly from you when you browse, purchase, create an account, contact us, or subscribe to marketing.
Automatically through cookies and tracking tools integrated with Shopify and our analytics partners.
From third parties such as payment processors, shipping carriers, and advertising networks used to support our Services.

4 – How We Use Your Personal Information

A. Provide, Fulfil and Improve Our Services

Process payments and verify transactions.
Confirm orders, arrange shipping, facilitate returns and exchanges.
Create and manage customer accounts, preferences, and wish lists.
Remember your cart and recent views for a personalized shopping experience.
Improve our site performance and develop new features.

B. Marketing and Advertising

Send promotional emails or WhatsApp messages about new collections, offers, or events (only if you opt in).
Show targeted ads on Facebook, Instagram, Google, and other platforms based on your interaction with our store.
Measure ad performance and adjust campaigns accordingly.

C. Customer Service and Communications

Respond to inquiries via email or WhatsApp.
Provide order updates and after-sales support.
Request and display product reviews or testimonials.

D. Security and Fraud Prevention

Authenticate accounts, detect suspicious activity, and protect transactions using Shopify’s fraud analysis tools.
Monitor for unauthorized access attempts or malicious use.

Your role: To help us protect you, use a strong password and avoid sharing login credentials with others.

E. Legal and Compliance

Meet legal obligations, respond to valid law-enforcement requests, enforce our Terms of Service, and protect our rights and users.

5 – How We Disclose Information

We share Personal Information only when necessary and subject to contractual safeguards:

Shopify Inc. (host & processor): hosting, data storage, analytics, and payment processing.
Payment Processors (Visa, Mastercard, etc.): for secure checkout under PCI-DSS standards.
Shipping & Fulfilment Partners (e.g., Stallion Express): to deliver orders and handle returns.
Marketing & Analytics Partners (Meta, Google): for ads and measurement, as per their own privacy policies.
Service Providers for IT support, cloud hosting, and email automation (e.g., Klaviyo).
Legal Authorities when required by law or to protect our operations.

We do not sell or rent your personal information.

6 – Relationship with Shopify

Our store operates on the Shopify platform, which collects and processes personal information to enable transactions, manage security, and improve its merchant services.

Shopify may process data in the U.S. and other jurisdictions outside Canada. Shopify maintains robust privacy and security programs, including compliance with PIPEDA and PCI-DSS.
You can review Shopify’s own privacy notice here: https://www.shopify.com/legal/privacy.

7 – International Transfers

Because we use Shopify and global partners, your information may be transferred outside Canada or the U.S. to countries that may have different data-protection laws.
Such transfers occur under appropriate safeguards (e.g., Standard Contractual Clauses or adequacy decisions).

8 – Security and Retention

We follow industry-standard measures to protect data, including:

SSL encryption for transmissions.
PCI-DSS certified payment systems.
Restricted access controls and firewalls through Shopify’s infrastructure.

While no method is foolproof, we continually update our controls to minimize risk.
We retain personal information only as long as needed for the purposes described here, or as required by law (for tax, accounting, and dispute resolution).

9 – Your Rights and Choices

Under PIPEDA and applicable U.S. laws, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate data.
Withdraw marketing consent or opt out of communications.
Request deletion of your data (where legally permitted).
Receive a copy of your data and information about how it’s shared.
Opt out of targeted advertising or sharing for that purpose.

To exercise these rights or designate an authorized agent, email ezhiljewels.ca@gmail.com. We may verify your identity before processing requests.
We will respond within the time frames required by law.

Managing Communication Preferences

Click Unsubscribe in marketing emails.
Reply STOP on WhatsApp to end marketing messages.
Contact us to update your email or notification settings.

We may still send transactional messages (order updates, returns, security alerts).

10 – Cookies and Tracking

We use cookies and pixels to operate our store, analyze traffic, and deliver ads. Types include:

Essential cookies (for cart and checkout functions).
Analytics cookies (Shopify and Google Analytics).
Marketing cookies (Meta Pixel, Tiktok Pixel, etc.).

Disabling cookies may affect site functionality.

11 – Children’s Privacy

Our Services are intended for individuals of the age of majority in their province, state, or country. We do not knowingly collect information from minors. If a parent or guardian believes a minor has provided data, please contact ezhiljewels.ca@gmail.com so we can delete it.

12 – Third-Party Websites and Links

Our site may link to external websites (such as Instagram, Facebook, or review platforms). These sites operate independently and follow their own privacy policies. We encourage you to review them before sharing personal information.

13 – Complaints and Dispute Resolution

If you have concerns about how we handle your information, please contact us first so we can resolve the issue promptly.
If you are in Canada, you also have the right to contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy authority: https://www.priv.gc.ca.

14 – Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will appear on this page with a revised “last updated” date. Material changes will be communicated by email or site notice where required.

15 – Contact Us

House of Ezhil Inc.
📧 ezhiljewels.ca@gmail.com

Head Office Address: 28 Trailview Terrace. Scarborough, ON, Canada, M1B 6H3