Shipping Policy

Last updated: 10/05/2025

At House of Ezhil Inc., we take pride in offering fast, reliable, and transparent delivery for every order placed through ezhiljewels.com. All orders are prepared with care and dispatched promptly from our Canadian fulfillment center.

1. GTA Next-Day Delivery

Customers located in the Greater Toronto Area (GTA) enjoy next-day delivery on eligible orders placed before 12 PM EST, Monday to Friday.
Orders placed after 12 PM EST or on weekends will ship the next business day.
The same shipping rates apply as our standard Canada-wide options (Standard $9.95 CAD / Free over $75 CAD / Express $21.95 CAD).

2. Canada-Wide Shipping

We currently deliver across Canada with the following options:

Shipping Type	Delivery Time	Rate
Standard Shipping	2 to 6 business days	Flat rate of $9.95 CAD
Free Standard Shipping	2 to 6 business days	Orders $75 CAD and above (after discounts, before taxes)
Express Shipping	1 to 4 business days	Flat rate of $21.95 CAD

All orders include tracking information sent automatically to your email once your package ships. Delivery to rural or northern regions may take additional time.

3. Processing Time

Orders are processed within 1 business day after receiving confirmed payment.
We do not process orders, ship or deliver on weekends or public holidays.
During high-volume periods, processing may take an extra 1–2 business days.

4. United States Shipping (Coming Soon)

We are finalizing U.S. delivery options. Once available, updated rates and timelines will appear here.
Orders shipped to the U.S. may be subject to customs duties, taxes, or import fees payable by the recipient at delivery.

5. Customs & Duties

For international orders (once enabled):

Customs fees, import duties, and taxes are not included in product or shipping prices.
These charges are the responsibility of the customer and vary by destination.

6. Tracking Your Order

When your order ships, you will receive an email confirmation with a tracking link.
You can track your shipment directly through the carrier’s website.
If you have not received tracking information within 48 hours of purchase, please contact us at ezhiljewels.ca@gmail.com.

7. Delivery Delays

Although we strive to meet all estimated timelines, delays may occur due to:

Weather conditions or postal disruptions
Seasonal demand spikes
Incorrect or incomplete shipping information

We will always do our best to notify you and assist with tracking if delays arise.

8. Returns & Shipping Costs

For details on returns, please visit our [Return and Refund Policy].

Customers are responsible for return-shipping fees on discretionary returns.
House of Ezhil covers return shipping only for verified damaged or incorrect items.
Original shipping fees (including Express) are non-refundable.

9. Contact Us

For any questions related to shipping, delivery timelines, or address updates, please contact us at:
📧 ezhiljewels.ca@gmail.com